Refund policy
Return & Refund Policy
Last Updated: October 31, 2026
At ClearDrives, customer satisfaction matters to us. We want you to feel confident when purchasing our headlight restoration products.
We offer a 30-day return and refund period for eligible purchases.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To initiate a return, contact us at thecleardrives@gmail.com with your order number and reason for the request.
Return Eligibility
For standard change-of-mind returns, products should:
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Be unused and in their original condition.
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Include their original packaging and accessories.
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Have proof of purchase or an order number.
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Be returned according to the instructions provided by our support team.
Products that have been fully used or significantly damaged after delivery may not qualify for a standard change-of-mind return. This does not affect your rights concerning defective or incorrectly supplied goods.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us with your order number and clear photographs of the issue.
Our team will review the situation and help arrange an appropriate refund or replacement at no additional return-shipping cost where the error is ours or the product is defective.
How to Request a Return
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Email thecleardrives@gmail.com.
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Include your order number and reason for return.
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Our support team will provide return instructions and the applicable return address.
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Follow the provided instructions to complete your return.
Please contact us before sending a product back.
Return Shipping Costs
For eligible change-of-mind returns, customers may be responsible for return shipping costs. Any applicable costs will be explained before you send the item.
For defective, damaged-on-arrival, or incorrect products, we will arrange an appropriate solution without charging you for return shipping.
Refund Processing
Once your return has been received and reviewed, we will notify you about your refund status.
Approved refunds will be issued to the original payment method.
The time required for the refund to appear in your account depends on your bank or payment provider.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
We will do our best to accommodate cancellation requests before dispatch. Once an order has shipped, the applicable return process may be required.
Your Consumer Rights
This policy does not limit any non-waivable return, cancellation, refund, or warranty rights provided by applicable consumer protection laws.
Contact Us
ClearDrives Customer Support
Website: https://thecleardrives.com
Email: thecleardrives@gmail.com
Phone: +1 825 419 6451
Phone: +44 7782 265471